I'm unable to view an eBook, article, or other electronic resource.
Answer
- Check the systems status dashboard to see if the resource is experiencing a known issue or is undergoing scheduled maintenance.
- Try refreshing/reloading the page in your browser.
- Try accessing the resource on a different device.
- Try accessing the resource in an incognito window.
- Try a different browser on your computer/device. If you’re using Chrome, try Firefox. If you’re using Safari, try the Chrome app.
- Clear your browser’s cache, cookies, and history, relaunch your browser, and try accessing the item again. After clearing your browser history, rebooting your device is recommended.
- If you are trying to access the content from the View button in WMS Discovery, your firewall or antivirus software may not like the redirect to the vendor's platform. Try looking up the resource using the collection link in the A-Z Databases list.
- If none of these steps work, there may be a firewall or antivirus setting on your device that is blocking access. You may need to adjust your settings. IT may be able to help you with this. Send an email to ittickets @ johnsonu.edu and include information about your device’s operating system, your browser version, the URL you are trying to access, and a screenshot of the error message.
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